Cancellation & Refund Policy

At The Wild Kumaon, we carefully prepare and pack every order. Please review your order carefully before completing your purchase.

Orders can be cancelled only before they have been dispatched.

To request a cancellation, please contact us as soon as possible through our customer support contact details with your order number.

Once an order has been dispatched, it cannot be cancelled.

If an order is successfully cancelled before dispatch, the amount paid for the cancelled order will be refunded through the original payment method, subject to applicable payment-processing timelines.

We do not accept returns.

As our products include consumable items such as pet treats and natural products, we do not accept returns once an order has been delivered.

We offer exchanges within 7 days of delivery only in cases such as:

The wrong product was delivered.

The product was damaged during transit.

The product received is defective or compromised.

You must contact us within 7 days of receiving your order and provide photographs/videos of the product and packaging where required.

Products must generally be unused, unopened and in their original packaging to qualify for an exchange, except where the product was received damaged or defective.

All exchange requests are subject to verification and product availability.

Please ensure that your delivery address, phone number and other order details are correct before placing your order.

The Wild Kumaon will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

For cancellation or exchange requests, please contact:

The Wild Kumaon

Pithoragarh, Kumaon, Uttarakhand, India